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East County Resolutions

  • Mediation is a way to work through a disagreement or conflict between two or more people.

    Mediación ayuda a la gente a resolver problemas entre vecinos y otros.
  • This free service provided to individuals and businesses in:

    • Fairview
    • Gresham
    • Troutdale
    • Wood Village
    • Unincorporated eastern Multnomah County
    • How Mediation Works
    • How Mediation Helps
    • Mediation Advantages
    How Mediation Works

    When you contact East County Resolutions, a trained mediator will talk to you about your situation, your concerns and about others who might be involved.

    • As an impartial, neutral party, the mediator will help you understand your interests and your options.
    • You may want to work on the resolution yourself, or you may ask the mediator to contact the other party involved to understand their concerns about the situation.
    • Often both parties want a facilitated session where they meet to discuss the situation.
    • All information shared during mediation is confidential.
    How Mediation Helps

    The mediation process is facilitated by a trained, impartial mediator, who provides a safe setting for both sides of the issue to be expressed.

    • Business and workplace mediation provides tools for solving problems such as consumer complaints and employee disputes.
    • Elder mediation provides specialized services to help older adults, families and caregivers address situations that surface with aging.
    • Housing conflicts
    • Neighborhood mediation helps neighbors resolve disagreements over common neighbor-to-neighbor issues from property line disputes to noise.
    • Training in communication and conflict resolution includes classes for the public, mediation professionals, schools and community groups.
    • Tips for talking though troubles
    Mediation Advantages
    • Free: Mediation is available at no cost to the parties within East County Resolutions service area.
    • Fair and neutral: Parties have an equal say in the process and decide settlement terms, not the mediator. There is no determination of guilt or innocence in the process.
    • Time-saving: Often mediation is completed in one meeting. Using East County Resolutions can save parties money by avoiding costly and lengthy litigation.
    • Confidential: All parties sign a confidentiality agreement. Information disclosed during mediation will not be disclosed to people outside your mediation or the program.
    • Improves communication and fosters cooperation: Mediation provides a neutral and confidential setting where parties can openly discuss their views on the underlying dispute. Many times the enhanced communication can lead to mutually satisfactory resolutions.
    • Design your own solution: A neutral third party assists the parties in reaching a voluntary, mutually beneficial resolution. Mediation can resolve many issues important to both parties.
    • Everyone wins: More than 90% of cases are resolved when both parties participate in East County Resolutions; 98% of respondents expressed satisfaction with our services in a follow-up survey.

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    • Mediation is a way to work through a disagreement or conflict between two or more people.